Solutions Engineer

Solutions Engineer

This is a remote, full-time position

About Ferrum Health:

Ferrum Health is a leading Series A Healthcare AI infrastructure company. We specialize in integrating advanced artificial intelligence solutions within healthcare systems to improve patient care outcomes and clinician satisfaction.

Job Overview:

We are looking for a dedicated Solutions Engineer to play a key role in the hands-on implementation, monitoring, and troubleshooting of third-party AI solutions on the Ferrum AI platform. This position is ideal for an individual contributor who excels in technical environments and is passionate about delivering high-quality service to health system customers.

Key Responsibilities:

  • Onboard and implement third-party clinical AI solutions on the Ferrum AI platform for healthcare customers
  • Proactively monitor the performance of implemented solutions, identifying and resolving any issues
  • Thoroughly troubleshoot and root-cause technical issues encountered during and post-implementation; identify recurring patterns in launch complications and propose potential solutions 
  • Interface with customers, gather user feedback to understand customers needs and enhance solution effectiveness
  • Work closely with customers and third-party vendors to ensure a smooth implementation process and address any concerns
  • Collaborate with the internal team to relay customer feedback and contribute to the continuous improvement of the platform. Work closely with the ML Operations team on prioritization of deliverables
  • Document all technical processes and deployment requirements for future reference and knowledge sharing
  • Maintain a high level of service quality and customer satisfaction throughout the implementation and support phases

Qualifications:

  • 5+ years of technical experience working in a Linux server environment
  • 2+ years of experience interacting with physicians or other clinical stakeholders
  • 2+ years of experience with SQL, Tableau, or similar Analytics / BI tooling
  • 1+ years of experience with containers (docker-compose, Kubernetes)
  • Proven experience in software deployment, monitoring, and troubleshooting
  • Excellent problem-solving skills with a hands-on approach to resolving technical issues
  • Strong written and verbal communication skills, with the ability to clearly and concisely convey technical concepts to non-technical users
  • A team player with a strong focus on delivering exceptional customer service
  • Ability to work independently and manage multiple tasks and projects simultaneously
  • Bachelor’s degree in Computer Science, a related technical field, or equivalent experience
  • Must be legally authorized to work in the United States

Benefits:

  • US-based, fully remote
  • Competitive salary, bonus, and equity package
  • Health, dental, and vision insurance reimbursement
  • Unlimited PTO and generous leave policies
  • Employer sponsored 401(k) plan
  • A collaborative and supportive work environment
  • Professional development opportunities

How to Apply:

Email [email protected] to apply. 

Ferrum Health is an Equal Opportunity Employer and values diversity in its workforce.

Solutions Engineer

Solutions Engineer

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